When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单),or any other records that might help, at the store of buying. In most cases, this action will produce results.

    However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.

    Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

    Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立体音响) does not work.”

    The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.

Holding Parents Responsible—An Unfair Punishment

    The rise in teen crime suggests that some parents are failing at their parental tasks. To correct the problem, lawmakers in some states require parents to serve jail time. They hope that this punishment will motivate parents to take their responsibilities seriously.

    Despite public support for parental responsibility laws, many people think that the laws are unfair. They suggest that parents should not be punished for the criminal acts of their children, unless it can be shown there is a related fault on the parents' part. For example, if young teenagers are arrested for drinking alcohol supplied by parents, then parents should be held responsible because they helped the teenagers break the law. People who oppose parental responsibility laws also believe that punishing parents is unlikely to create a change in the kids' behavior. These people argue that parents may not be at fault. The children of good parents can fall in with the wrong kids and get into trouble, they say. Worse yet, if mom is in jail, there may be no one at all to control her kid. That lack of control may then lead to more crime.

    The unfortunate fact is that jailing a mom or dad punishes the rest of the family. The jailed parent cannot work to help feed the family or pay the rent. A parent who is sent to jail for the crimes of a teenager may also be fired from a job for missing too much work. Furthermore, little evidence exists to support the idea that the threat of punishment improves a parents' ability to control a teenager. The problem is that some teens cannot be controlled by their parents, even if the parents try hard to control them. These struggling parents are not ignoring their parental responsibilities. Opponents of parental responsibility laws say that parents who are in this situation need help, not a jail sentence.

阅读下面短文，根据其内容写一篇60词左右的内容概要。

    When a rather dirty, poorly-dressed person kneels at your feet and puts out his hands to beg for a few coins, do you hurry on, not knowing what to do, or do you feel sad and hurriedly hand over some money? What should our attitude to beggars be? There can't be no question that the world is full of terrible sad stories. It must be terrible to have no idea where our next meal is coming from. It seems cruel not to give some money to beggars.

    Certainly, most of the world's great religions order us to be open-hearted and share what we have with those less fortunate than ourselves. But has the world changed? Maybe what was morally right in the old days, when one knew exactly who in the village had suffered misfortune and needed help, is no longer the best idea. Quite a few people will not give to beggars. Let us look at their arguments.

    First, some believe that many city beggars dress up on purpose to look pitiable and actually make a good living from begging. Giving to beggars only encourages this sort of evils. Secondly, there is the worry that the money you give will be spent on beer, wine or drugs. Thirdly, there is the opinion that there is no real excuse for begging. One might be poor, but that is no reason for losing one's sense of pride and self-dependence.

    Related to this is the opinion that the problem should be dealt with by the government rather than ordinary people. Some people think beggars should go to the local government department and receive help.

    It is hard to come to a conclusion; there are various cases and we must deal with them differently. A few coins can save a life in some situations, and even if the money is wasted, that does not take away the moral goodness of the giver.

    High school exit tests are tests that students must pass to graduate from high school. In the last few years. However, a number of states in America have dropped them. Although some states still use them for diplomas, the number is down from a high of 27 states during the testing craze promoted by No Child Left Behind (NCLB).

    The appearance of this phenomenon is small wonder. Researches clearly show that exit tests have little positive effects on students. A 2014 report found exit testing was associated with lower graduation rates, negatively affected labor market outcomes, and, most alarmingly, produced a 12.5 percent increase in incarceration (监禁) rates. Exit exams, the study concluded, had tended to add little value for most students.

    Exit testing relies on the following assumptions. One is that standardized testing can serve as a kind of "quality control" for high school graduates, guaranteeing that graduates are college ready. The other is that they have predicting value for future success in academic situations.

    But there is little evidence. The tests don't exactly measure what they pretend to measure. For example, qualities such as intelligence, academic ability, college readiness are not determined. Those that should be developed in all young people, like responsibility, critical thinking, and empathy (移植), are not measured, either. Even supporters of exit tests have acknowledged that they don't offer reliable data.

    Thus, more and more people are suggesting that exit test scores ought to be just one component of the high school diploma. Schools should consider many other records including credits earned, courses taken, activities, service, projects and other elements of academic accomplishment so that students can be evaluated flexibly. In other words, exit test scores should never be the only criterion for high school diplomas.

    Over the past few years, there has been a big increase in the number of people sharing information online. In this article, we will learn about some positive factors regarding people sharing information online.

We often share information with our friends in the office or at home to educate, entertain, or pleasantly surprise them. In this way, we can connect with others. This is also true while sharing information online. If you look at the Facebook of your friends, you will realize that most of their updates are usually famous quotes, entertaining videos, inspirational images, funny jokes, etc. 94% of those who responded to a survey by The New York Times said they put a lot of thought into how the content they are sharing will be beneficial to others.

    A lot of people share information online to portray (描述) their true self to the outside world.

    Some people, especially those who are shy and not comfortable talking about their areas of interest in the presence of others, find it extremely convenient to share that information online with like-minded individuals.

    78% of the respondents in the study of The New York Times said they shared information online because it helps them develop better relationships. Today, a lot of people do not have the time to meet each other in person, and the Internet has become a great substitute. A lot of people now "meet" each other online, rather than in conventional places like restaurants and pubs.

    Lastly, when we share our thoughts online, we are actively engaging with the vast community of people who are a part of the World Wide Web. Sharing information will make a difference to the viewpoint of others, or add to their understanding about the world

I wanted to go to a party. Especially it was a beach party. It had been almost the only thing my friends had been talking about for the last couple of weeks. But My mom had said no. The more desperately I pleaded her case, the more forcefully my mother said no. "I don't care who's going," said coldly my mother, "you are not going." I was heartbroken. This was my best friend's party.

Sunday dinner came around and my grandmother joined the family for the meal. Gran noticed my depression but didn't say a word. It was my turn to wash up and Gran said, "Let me help you." "What's up?" asked Gran as I dumped the dishes into the foaming water. Gran wiped a plate with a tea towel. "Mom won't let me go to my best friend's party." I said sadly. "Has mom explained why she doesn't want you to go?" asked Gran. "No." I replied. "Then for a moment, put yourself in her position." said Gran. "If you were mom, what would your objections be?"

I hadn't stopped to think about my mom's side. "Well," I answered, "it's a beach party. Maybe she doesn't trust us or thinks we'll get into trouble."

"Are there going to be any adults there?" asked Gran. "No," I said, "who wants their parents hanging around when you're trying to have fun?" "Might it just be," said Gran, "your mother doesn't want anything unfortunate to happen to you.""Nothing will happen." I objected. "Maybe you're right," said Gran, "but maybe mom's worried in case it could."

Gran looked at me gently, seeming to expect my agreement. For a minute or so, I kept silent, pondering for a while about my eagerness for the party. "Maybe, you are right, however, is there no hope?" I inquired. "Not necessarily." answered Gran, lost in thought. 

Paragraph 1: "Then maybe think of a compromise." suggested Gran.

Paragraph 2: The long-awaited beach party finally came.