Secrets of Web Travel Sites

Booking a trip on an online travel siteis convenient, but comes with its own set of problems.

1 They who's on a Mac and who's on a PCand who's going to spend more.

Last year, US travel research companyOrbitz tracked people's online activities to test out whether Mac users spendmore on travel than PC users. On average, Mac users lay out US$20-30 more pernight on hotels and go for more stars. according to the Wall Street Journal. Asa result, online• travel sites show these users more expensive travel optionsfirst. To avoid inadvertently paying more, sort results by price.

 Their software doesn't always hook up to thehotel's system.

A guaranteed reservation is almostimpossible to come by anywhere — but the risk of your flight or hotel beingoverbooked increases with third-party providers. The middle-man's softwareisn't immune to system errors, so always call the hotel or airline to make sureyour booking was processed.

 Don't be fooled by packages: Often, they'relow-end items grouped together.

Ever notice how travel sites recommend ahotel, a rental car, and tour package all in one click? These deals usuallyfeature travel that no one wants, like flights with multiple layovers.

Check the fine print.

 You could miss out on loyalty points.

Third-party providers can get betweenyou and frequent flyer miles or points. Many hotel loyalty programmes don'trecognise external sites, others award only minimum points and exclude specialoffers, like double points on hotel stays.

 Once your trip is purchased, you're on yourown.

An online travel agency can't provideassistance the same way an agent can if a flight is cancelled or a room issubstandard. Basically, when you arrive at the airport or hotel, you're justanother client who booked at the lowest rate.

    Everything was put neatly into my suitcase．I'm a flight attendant．I'm so organized，my half of the closet could be a display at The Container Store．My husband's half of the closet？Just thinking about it made my head ache．I carried my suitcase downstairs．Bill was in the kitchen cooking．Looking at the messy kitchen，I shouted，“Why do you have to be so messy？” Bill looked hurt，“What？” I sighed and left for the airport．

    On my last flight，an elderly couple had the seats in my section．They held hands during takeoff．Later I caught them looking into each other's eyes．Something about that look was familiar．Then I realized：it was the look Bill and I had worn in our wedding photographs．I couldn't resist asking them about the secret of their long-lasting marriage. “Have fun together，”the man said, “and never take each other for granted．”

    His words circled in my head long after we landed．Bill wasn't perfect．But then，was I？I kept complaining about his messiness and forgot his kindness，his ability to see the bright side of every situation-qualities that ran so much deeper，the reasons I had married him in the first place

    I took out my cell phone and called Bill. “I miss you already.” I said．“I miss you too，Kim，” he said．As soon as my flights were over，I rushed home．Bill met me at the door．"I have a surprise for you．"he said and led me into the kitchen．I glanced around the room．He really had worked hard．In spite of the fingerprints on that microwave floor，I could see our reflection in it：my husband and I，our smiles glowing with love for each other，just like in our wedding photos．

    At the end of last summer my parents' house in Tunstall went up in flames. Several months on, we're still trying to find out exactly what happened, but my parents John and Carole were out when more than half the house was burned to the ground. What was left behind needed to be pulled down and most of the things that were not actually destroyed were so smoke-damaged that they would have to be thrown away.

My parents were both teachers and not the kind of people to fill their house with expensive furniture, so most of their belongings were memories—--including photos and the tracksuit(运动服) that Dad was given when he carried the Olympic torch (火炬). But what really upset me was not the loss of these things.

    Dad had an album(唱片) for every occasion. Once his car got broken into and he was more upset that his cassettes had been nicked(划伤) than about all the rest of the damage. So when I was considering doing something to help after the fire, I immediately thought about his music. We couldn't get the old photos back, but we could replace his CDs and records. Then I started a little page about my dad on the blogging site Tumblr.

    Within a few days, news of what had happened spread by word of mouth, and I was getting messages from friends I hadn't spoken to for years. I also heard from Dad's mates and even from people neither of us had ever met. Soon packages arrived from all over the country. I expected 100CDs if we were lucky, but his new collection would now run into the thousands!

    On Christmas Day, all the records, tapes and CDs were packed into a beautiful box, which of course, was for my dad. A lot of them came from his previous students and he was touched to realize what an effect he had had on their lives. Eventually , he told me, “What could have been a bad Christmas has been a very good one.”

    Are you so sure your mistakes are just mistakes? Or could they be building blocks to a success beyond any you imagined?

    When my friend Dorothy goes home to visit her family each Thanksgiving, her mother serves the traditional “mistake salad”. The dish was born many years ago. Dorothy explains, when mother was using a cookbook to make a salad. In the process, mother accidentally included half the salad ingredients(原料)from a recipe(食谱)on the left side of the open cookbook, and half the ingredients from a different salad recipe on the opposite page. Everyone enjoyed the salad so much that she continue to serve it every year. So it was really not a mistake at all.

    Then there was the fellow named Alfred, who invented dynamite(炸药). When Alfred's brother died, the city newspaper confused the two and printed an abituary(讣告)saying that the dead's most notable act was the creation of bombs. Surprised to consider that his name would forever be connected with destruction, Alfred sought to leave a more positive fame to humanity. So he set a prize for people who contributed to world peace. Now the Nobel Prize, established by Alfred Nobel, is the most respected award in the world.

    Everything is part of something bigger, and mistakes are no exception. In his brilliant book Illusions, Richard Bach explains that every problem comes to you with a gift. If you focus only on what went wrong, you miss the gift. If you are willing to look deeper and ask for the bright, the problem will disappear. You are left only with the learning, and you go forward on your path.

    A young woman carrying a three-year-old child got on a bus. The conductor hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child. On seeing this, people were surprised and began to talk. "You know this conductor used to be very rude. Now suddenly he has changed his bad behavior, "said a middle-aged man.

    "Yes, he should be praised and we must write a letter to the company," said a second passenger. "That's right," another lady said, "I wish a newspaper reporter were here so that more people could learn from this conductor.”

    Just then a gentleman who looked like a teacher turned to the conductor and said, "Excuse me, but can I know your name, please? Your excellent service must be praised..."

    Before he could open his mouth, the three-year-old child sitting on the young woman's lap interrupted, "I know his name. I call him Dad."

    When I was six, Dad brought home a dog one day, who was called “Brownie". My brothers and I all loved Brownie and did different things with her. One of us would walk her, another would feed her, then there were baths, playing catch and many other games, Brownie, in return, loved each and every one of us. One thing that most touched my heart was that she would go to whoever was sick and just be with them, we always felt better when she was around.

    One day, as I was getting her food, she chewed up(咬破)one of Dad's shoes, which had to be thrown away in the end. I knew Dad would be mad and I had to let her know what she did was wrong. When I looked at her and said, "Bad girl," she looked down at the ground and then went and hid. I saw a tear in her eyes.

    Brownie turned out to be more than just our family pet, she went everywhere with us. People would stop and ask if they could pet her. Of course she'd let anyone pet her. She was just the most lovable dog. There were many times when we'd be out walking and a small child would come over and pull her hair. she never barked(吠) or tried to get away. Funny thing is she would smile. This frightened people because they thought she was showing her teeth. Far from the truth, she loves everyone.

(Now many years have passed since Brownie died of old age. I still miss days when she was with us.)