A: Excuse me. Could you help me?

B: {#blank#}1{#/blank#} . What can I do for you?

A: Well, I'd like to exchange this CD.

B: What's wrong{#blank#}2{#/blank#}  it?

A: My grandson gave it to me as a birthday {#blank#}3{#/blank#}  . It's his favorite music, but it's too {#blank#}4{#/blank#} for me. I want something quieter.

B: I'm really sorry, but there are no exchange on CDs after they've been{#blank#}5{#/blank#} . 

一          ! It's everything I've been looking for.

—That's too bad．He should spend more time studying．

— No. My mom works at school. My dad works at a radio station.