阅读短文，按要求完成各题。

   Jane Goodall is one of the most well-known scientists in the world. Much of the information we have today about chimpanzees comes from the research of Jane Goodall.
   Jane Goodall was born in London in 1934. She became interested in animals and animal stories when she was a very young child. She always dreamed of working with wild animals. When she was eleven years old, she decided that she wanted to go to Africa to live with and write about animals. But this was not the kind of thing young women usually did in the 1940s. Everybody was laughing except her mother. “If you really want something, you work hard, you take advantage of opportunity, you never give up, you find a way,” her mother said to her. The opportunity came at last. A school friend invited her to Africa. Jane worked as a waitress until she had got enough money to travel there.
   In 1957, Jane Goodall traveled to Africa. She soon met the well-known scientist Louis Leakey and began working for him as an assistant. He later asked her to study a group of chimpanzees living by a lake in Tanzania. Very little was known about wild chimpanzees at that time.
Jane spent many years studying chimpanzees in this area of Africa. It was not easy work. They were very shy and would run away whenever she came near. She learned to watch them from far away using binoculars. Over time, she slowly gained their trust(信任). She gave the chimpanzees human names such as David Graybeard, Flo and Fifi. Watching the chimpanzees, she made many discoveries. They ate vegetables and fruits. But she found that they also eat meat. A few weeks later, she made an even more surprising discovery. She saw chimpanzees making and using tools(工具) to help them catch insects.
   Jane Goodall has written many books for adults and children about wild chimpanzees. Her most recent book is called Hope for Animals and Their World. It tells about saving several kinds of endangered animals.

Dear Sir or Madam，

    Last Thursday， I traveled on the 8：00 a.m. train from Glasgow to London King's Cross and I was quite angry with the service of your company.

    The train didn't come on time and it was forty minutes late when it left Glasgow. A man at  the station said sorry to us， but he didn't give us any reasons for the delay(误点) . We then had further delays on the way and had to wait another thirty minutes. As a result， I missed my plane from London to Frankfurt and had to wait for several hours.

What's more， the service on the train was also very poor， The trip took more than five hours. Unluckily， we could buy nothing but some soft drinks on the train. Worst of all， something was wrong with the air conditioning ( 空调系统) and it got hotter and hotter in the train. Before we reached King's Cross， the temperature was over 40℃.

    Because of your poor service， I feel you should pay me compensation(赔偿).

    I am looking forward to hearing from you.

Yours faithfully

David Roberson

    Mr. and Mrs. Wilson and their children were going to begin their holiday one day, and they had to be at the airport at eleven forty in the morning. "It'll take us half an hour to get there in the car," Mr. Wilson said, "so we must leave before eleven o'clock. Don't be late."

    At ten minutes to eleven, they were busy doing things, except Mrs. Wilson didn't, she was sitting quietly on a chair in the garden and enjoying the sun.

    Her husband and children were very surprised. Why wasn't she busy, too. Mrs. Wilson answered, "Well, before I went to bed last night, I moved all our clocks and watches ahead twenty minutes. So now we can go to the airport quietly, Don't worry, then."