From: sandra@oxmail. com

To: elle@oxmail.com

Subject: Need help

Hi Elle,

I need some help with my problems. I don't know what to do ! You're so confident(自信的) and always know what to do, so I hope you can give me some{#blank#}1{#/blank#} 

I have very strict parents who won't let me do{#blank#}2{#/blank#} on my own. They've been really{#blank#}3{#/blank#} with me because of my poor school results. I don't know how to let them know that their pressure is{#blank#}4{#/blank#} it hard for me to do well in school.

My friends at school are{#blank#}5{#/blank#} trying to get me to do things I don't like. I want make my own{#blank#}6{#/blank#}. I don't want to do things because of the pressure from my classmates. How do{#blank#}7{#/blank#} deal with them?

I'm always worrying about my looks. I think I'm getting too fat. I have too many pimples (粉刺)on my face, {#blank#}8{#/blank#} .

All these problems are making me feel very stressful and sad. I'm so stressed{#blank#}9{#/blank#} I'm beginning to have sleep problems. I worry so much that I can't{#blank#}10{#/blank#}What can I do ? Please help !

Yours,

Sandra

    Noise pollution can make people {#blank#}1{#/blank#}  . For example, people may lose their hearing if they work in a {#blank#}2{#/blank#}  place for a long time.Too much noise can cause high blood pressure,{#blank#}3{#/blank#} .    
    Walking for a long time in a strong ,changeable light may cause some kinds of diseases. It {#blank#}4{#/blank#}  people feel terrible and is especially bad for the eyes. With less pollution, our planet will become {#blank#}5{#/blank#} and our health will be better.
Let's be greener people.

    How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !

    It was early morning. I got {#blank#}1{#/blank#}quickly. It was still autumn but colder than usual. It snowed for {#blank#}2{#/blank#}days. I forgot to check the weather report today, so I went out in a jacket.

    It was still dark, cold and {#blank#}3{#/blank#}. At that time, I knew I {#blank#}4{#/blank#} a wrong decision. I shook a little bit. Suddenly, a car stopped and one of my {#blank#}5{#/blank#}got out of it. We greeted each other and talked about the bad weather.{#blank#}6{#/blank#}, he took off his coat and handed it to me. He smiled and said, "It's too cold. Put it on." Looking at the warm coat in my hands, I was touched and thanked {#blank#}7{#/blank#}. After that, he drove away. When I looked up at the sky, I noticed the sky was {#blank#}8{#/blank#} and peaceful. I felt warmth inside me and I didn't shake any more.

    The world is full of kindness. Love is always there.