修改：在错的词下画一横线，并在该词下面写出修改后的词。

注意：1 每处错误及其修改均仅限一词；

2只允许修改10处，多者(从第11处起)不计分。

DearSir/Madam，

         I'm    one of your customer. I ordered a set of books on your website two weeks ago,but I didn't received it until yesterday. And much to my disappointment, thebooks were too poorly packed up that the cover of one book were torn. To makematters worse, it is not a complete set, as I found one book missed.

         I'm sorry to have received such poorly service, and I believe I have every rightask you to deal with this problem. I hope that you either return my money backor deliver a new set of books to me. Beside, I'd like to be informed of theprocess of your deal with my complaint.

Lookingforward to your reply.

Li Hua