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With the help of Gloria, his wife, Tom Peterson worked for many years to build a solid business selling television sets, stereo systems, and home appliances. Tom developed an excellent1with their full satisfaction guarantee and friendly service. He was proud ofhis high percentage of repeat2.
About five years ago, Tom was3 by the owners of a competing company,Stereo Super Stores. They wanted him to 4 them out. The price wasvery attractive. Everything looked good. Before making his final5Tom asked Gloria what she thought about the purchase. She told him that 6the numbers looked good it didn't feel 7 to her. However, Tom was soself－confidentand so convinced that this was a rare 8 ， he went ahead and made the 9.Within months he discovered that he had made a big 10. He had paidtoo much for a 11company. He tried as hard as he could to make itwork out, but he couldn't turn things 12. He was forced intobankruptcy (破产).He was about to lose everything, including his 13 business.
Tom was embarrassed, but he is a survivor. He looked at his situation. He decidedto 14 admit his mistake and, rather than getting stuck in lawsuits (诉讼), he would focus his 15onsaving and rebuilding his original business. He saw also that he had made amistake by not listening to his 16 ， and that he needed to learn from this 17. He dealt with the crisisin a way that delighted people, who in turn 18 respect for him. Oldcustomers poured into his store. He and Gloria 19 to changes inretailing (零售)and have built an even better business than before.
In the business world, it is natural to gain and lose, of20Peterson'sexperience is an example. Only those who regard their mistakes as gifts andlearn from them attract endless profits.
