Deal with conflict(冲突)

    Losing friends is as easy as making friends if you don't know how to deal with anger and conflict. Conflict is part of everyone's {#blank#}1{#/blank#}. It will show up at school, at work and at home. It's OK to feel angry, annoyed(恼怒的)or sad. These feelings are {#blank#}2{#/blank#}, but different people deal with {#blank#}3{#/blank#}in different ways. Some people shout, call people names, or even hit the person who has {#blank#}4{#/blank#}them. Others do their best to keep away from dissension(纠纷)but very few deal with conflict {#blank#}5{#/blank#}.

    Dealing with conflict is a step-by-step progress. {#blank#}6{#/blank#} you start talking about the problem, calm down, count to 10 and imagine a relaxing {#blank#}7{#/blank#}. Then, say what is really bothering(使烦恼)you, but watch how you express yourself. Don't complain. Share {#blank#}8{#/blank#} you feel by using". For example, don't say "You are always ordering me to do this or to do that," but "I feel sad {#blank#}9{#/blank#} you don't pay attention to what I think." You want people to {#blank#}10{#/blank#} your opinion so make sure you practice what you want to say. Listen carefully to the other person and accept that he or she might see the problem in a different way.

    Be open minded and willing to say sorry.

    Sally finds a schoolbag in the gym. When she picks it up, she sees Linda coming to her.

Sally: Hi, Linda. Is this your schoolbag?

Linda: No, it isn't. Mine is in the classroom.

Sally: {#blank#}1{#/blank#} schoolbag is it?

Linda: I'm not sure. Maybe it's Kate's. She is {#blank#}2{#/blank#} for her schoolbag.

Sally: It can't belong to {#blank#}3{#/blank#}. Hers is red, but this one is blue.

Linda: Let's see what is in the schoolbag. Oh, there is a hair band in it.

Sally: It {#blank#}4{#/blank#} belong to Sonia. Sonia has long hair, and she always {#blank#}5{#/blank#} things.

Linda: There's also a table tennis ball in the schoolbag.

Sally: Then it must be Sonia's. She is on the school table tennis team.

Linda: We'll give it to her. Where is she?

Sally: She is in the library.

Linda: OK. Let's give it back to her.

    Hello! I am a new student in the class. My name is Tony Smith. I am twelve{#blank#}1{#/blank#}old, I come{#blank#}2{#/blank#}England. I am English. I like{#blank#}3{#/blank#}best and my favourite colour is black. I have a good friend.{#blank#}4{#/blank#}name is Mike. We{#blank#}5{#/blank#}in the same class.