听下面一段独白。根据你所听到的内容，在空格中填入恰当的单词完成下面的短文，每空一词。
Dear Borg Fence,
I have been trying to get in {#blank#}1{#/blank#} with you for weeks about my gate. You fixed it
on September 29, but no one has called me back.
I was not able to be at home while the workers finished
fixing the gate that day. Well, I came back to find that the gate had not been
fixed properly. The problem is very {#blank#}2{#/blank#}: the nails are not nailed in properly,
so every piece of wood is slowly coming {#blank#}3{#/blank#}. I know that this job was very small,
but even small jobs should be done properly. Even though your workers had to
complete another bigger job {#blank#}4{#/blank#}, they should still have paid attention
to my fence. I already paid for the work, and I feel like you took {#blank#}5{#/blank#} of me. Between my house at 1701 Coventry Lane
and my mother's house at 52 Ascott Circle, my family has given your company
thousands of dollars in the past several months, and we {#blank#}6{#/blank#} to be treated with more {#blank#}7{#/blank#} than this.
I hope this can be resolved as soon as possible. Please call
me at 745-898-8222 to let me know when I can {#blank#}8{#/blank#} someone to come out here to make this right.
Of course, I would prefer to handle this quietly, but if you do not {#blank#}9{#/blank#} to this letter, I will be forced to take my
case to the Better Business Organization and make a formal {#blank#}10{#/blank#}.
Best
regards,
Jasper
Smith
B、Introducing the academic atmosphere of Lancaster University.
C、Introducing the scholarship of Lancaster University.
D、Giving a general introduction of Lancaster University.
