How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !

A: This is something I've never seen. What is it used for?

B: It's used for {#blank#}1{#/blank#} water. It helps my family use only half as much water as we used to.

A: Wow, that's great! Where can I buy one?

B: You can't get one {#blank#}2{#/blank#}. Because my father invented it {#blank#}3{#/blank#}.

A: Really? Your father must be very creative then.

B: Yes. And he believes that water is important. He says we should do something to save water. How do you save water?

A: Well, I save water {#blank#}4{#/blank#} using shower water to clean the toilet.

B: That {#blank#}5{#/blank#} good. I think I'll do the same thing as you later.

    Most students in our school love sports. Every morning after we get to school, we {#blank#}1{#/blank#} for about ten minutes. After the second class, we do morning exercises. We only have a {#blank#}2{#/blank#}lesson twice a week. Basketball is very {#blank#}3{#/blank#}. Most boys and girls like it. {#blank#}4{#/blank#}popular sport is football. Some boys often {#blank#}5{#/blank#} soccer on the playground. Some other students like to play tennis on sunny days. We have school basketball, football and tennis {#blank#}6{#/blank#}. They often play {#blank#}7{#/blank#} teams from other schools. When there's a game, many of us go to watch it and {#blank#}8{#/blank#} on our team players.

    Some of us like track-and-field(田径) events. And we often {#blank#}9{#/blank#}running and jumping. Sports help us keep {#blank#}10{#/blank#} and make us happy. There's going to be a sports meet next month in our school. We can't wait for it.

    A man was walking through a forest. He was{#blank#}1{#/blank#} an axe in his hand. A little tree stopped him and said, "Please use your axe to cut down those{#blank#}2{#/blank#}trees, my friend. Because of them, the sunlight cannot fall on me, and I have no room at all to{#blank#}3{#/blank#}myself. Without them, I'll be the pride of this part of the forest. "

    The man decided to help the little tree. He used his axe to cut down the trees. Then the little tree had enough room. The little tree felt happy and said thanks to the man. When the Sun came out, the little tree{#blank#}4{#/blank#}water and it became very thirsty. Later when a storm came, the little tree lost all its leaves and branches(树枝).