The most frightening words in the English language are, “Our computer is down.” You hear it more and more when you are on business. The other day I was at the airport waiting for a ticket to Washington and the girl in the ticket office said, “I'm sorry, I can't sell you a ticket. Our computer is down.”

    “If your computer is down, just write me out a ticket.”

    “I can't write you out a ticket. The computer is the only one allowed to do so.”

    I looked down on the computer and every passenger was just standing there drinking coffee and staring at the black screen. Then I asked her, “What do all your people do?”

    “We give the computer the information about your trip, and then it tells us whether you can fly with us or not.”

    “So when it goes down, you go down with it.”

    “That's good, sir.”

    “How long will the computer be down?” I wanted to know.

    “I have no idea. Sometimes it's down for 10 minutes, sometimes for two hours. There's no way we can find out without asking the computer, and since it's down it won't answer us.”

    After the girl told me they had no backup(备用) computer, I said. “Let's forget the computer. What about your planes? They're still flying, aren't they?”

    “I couldn't tell without asking the computer.”

    “Maybe I could just go to the gate and ask the pilot if he's flying to Washington, ” I suggested.

    “I wouldn't know what gate to send you to. Even if the pilot was going to Washington, he couldn't't take you if you didn't't have a ticket.”

    “Is there any other airline flying to Washington within the next few hours?”

    “I wouldn't know,” she said, pointing at the dark screen. “Only 'IT' knows. 'IT' can't tell me.

    By this time there were quite a few people standing in lines. The word soon spread to other travelers that the computer was down. Some people went white, some people started to cry and still others kicked their luggage.

    Do you often lose things? Don't worry. Now a new tool that can be connected to any object you might lose may be the way to solve your problem. The Tile, a small square connected to your iPhone or iPad by means of Bluetooth, allows you to see how close you are to your missing item, within a 50-to-150-foot range (范围). If the item goes out of your phone's 150-foot range, it can still be found on other smart phones with the same app.

    When you drive the app on your phone, it shows you, with green bars that increase or decrease, how close or far away you are from the Tile. You can also program it to make a sound when you get close to the Tile. And you can connect your phone with up to ten Tiles. And if your lost object—a dog, for example, or a stolen bike—go out of your own phone's 150-foot Bluetooth range, you can set it as a “lost item”. If any of the phones with the Tile app comes within range of your lost item, a message will be sent to your phone, telling you its position. The Tile app also has the ability to remember where it last saw your Tile, so that you can easily find where you left it.

    Since the Tiles use Bluetooth rather than GPS, they are never out of battery or needn't to be charged, and they work for one year before needing to be replaced. And the app works with all generations of iPhones and iPads.

For further information, please visit www.tile666.com.

    US scientists say they have poured cold water on the theory that washing hands with hot water kills more germs (细菌) than unheated water. The small study of 20 people found using water at 15C (59F) left hands as clean as water heated to 38C (100F).

    National Health Service (NHS) recommends that people wash their hands in either cold or warm water. In this study, scientists at Rutgers University-New Brunswick wanted to find out if popular assumptions about the benefits of warm or hot water and official guidance on hot water — given to the food industry in the US — held true. They asked 20 people to wash their hands 20 times each with water that was 15C (59F), 26C (79F) or 38 degrees (100F). Volunteers were also asked to experiment with varying amounts of soap. Before they started the tests, their hands were covered in harmless bugs. Researchers say there was no difference in the amount of bugs removed as the temperature of the water or the amount of soap changed.

    Prof Donald Schaffner said: “People need to feel comfortable when they are washing their hands but as far as effectiveness goes, this study shows us that the temperature of the water used did not matter.”

    However, the researchers accept their study is small and say more extensive work is needed to determine the best ways to remove harmful bacteria.

    In the UK, NHS experts say people can use cold or hot water to wash their hands. They say hands should be washed for at least 20 seconds and stress the importance of using enough soap to cover the whole surface of the hands. Their guidance focuses on rubbing hands together in various ways to make sure each surface of each hand is clean.

    The impression you make at the beginning of an interview is very important. Employers often decide to hire someone in the first three minutes of the interview. They judge you by your appearance, attitude and manners.

    A friendly smile when you walk into the room is important. A smile shows a confident and positive attitude.

    When you introduce yourself, make eye contact with the interviewer. Some interviewers offer a handshake. Others don't.

    Try to be as natural as possible. But pay attention to your body language. The way you sit, walk, gesture, use your voice and show feelings on your face is all part of your body language. It makes the interviewer know how you feel about yourself and the situation you are in. Are you feeling positively about yourself? Your abilities? Your interest in the job?

    Speak clearly and loudly enough. Show interest and enthusiasm in your voice. When you speak, look at the interviewer. Also, don't say negative things about yourself, or former employer.

    Listen to questions carefully. If you don't understand a question, ask the interviewer to repeat or explain:

    "I'm sorry, but I didn't catch that."

    "I'm not sure exactly what you mean."

    Almost everyone is nervous in a job interview. Interviewers know that. They don't expect you to be totally calm and relaxed. But they expect you to try to control your nervousness. They expect you to show confidence in your ability to do the job.

    At the end of the interview, thank the interviewer for her or his time.

    It's a good idea to send a short thank-you letter right after the interview, or deliver it by hand.

    Phone the company if you have not heard anything after one week. Ask if they have made a decision about the job.

    Good luck!

    Once upon a time, two brothers who lived on neighboring farms fell into conflict(冲突) . It was the first serious one between them in 40 years of farming peacefully side by side. In the end, they fell apart.

    One morning, a man with a carpenter's toolbox came for some work. The elder brother said, "I have a job for you. Look at the farm across the creek(河沟). My younger brother lives there. It was he who used his bulldozer(推土机)to dig the creek last week to spite(刁难) me. So I want you to build me a fence, an 8 – foot – high fence, in order not to see his place any more." The carpenter smiled and said, "I see. I'll try to do a job that satisfies you." Then the elder brother went downtown.

    At sunset when the farmer returned, the carpenter had just finished his job. The farmer's eyes opened wide! To his surprise, there was no fence there at all! Instead, there was a bridge stretching from one side of the creek to the other! A fine piece of work! He saw his younger brother coming to him with the hands outstretching. The brothers stood at each end of the bridge, and then they met in the middle, taking each other's hands. They turned to see the carpenter lift his toolbox on his shoulder.

"No, wait! Stay a few days. I've a lot of other work for you," said the elder brother. "I'd love to stay on," the carpenter said, "but I have so many more bridges to build."

WELCOME AND ARRIVAL INFORMATION

    Welcome to Harvard University Housing and thank you for choosing to live with us. To help you make a smooth transition, please read the information below on planning your arrival.

    Pets

    Dogs living with you in your pet-friendly apartment must be vaccinated for rabies and licensed with the City of Cambridge every year.

    International Students

    Consider unlocking your phone prior to leaving your home country. This will enable you to use a SIM card from a company such as campus SIMS or US Mobile in your phone after you arrive. Those sim cards may be available at the Property Management Office.

    Driving

    If you plan on bringing a moving van or truck it will not fit under the overpasses on Soldiers Field Road and Memorial Drive. Plan your route in advance to avoid a risky and costly problem.

    Parking arrangements for trucks and vans must be made in advance as well. Visit your property page for information about parking your car.

    Furniture and Lighting

    Most HUH units have no furniture—the unit is empty except for a stove and a refrigerator. You need to bring, buy, or rent a bed, other furniture, and household items. In many HUH units, rooms do not have overhead lights, so you also may need table or floor lamps.

    If you want to stock up on groceries and some household items as soon as you arrive, please find information about "Grocery Shopping" by selecting it from the drop-down menu.