The British Museum is the biggest one in the world. Inside, you feel smaller than usual. There are about a hundred things in the museum to see: {#blank#}1{#/blank#} which have been telling the time for six hundred years, Roman money, some of the earliest books in the world, including Shakespeare's own works…

    The British Museum was set up nearly 300 years ago by a doctor, Sir Hans Sloane. The man liked to {#blank#}2{#/blank#} such things as books, drawings, clothes, money, animals, flowers, and also hoped that his things would be well {#blank#}3{#/blank#}  and so visited by people after his death.

    His wish came true, and the museum opened in 1759, six years after Sir Hans Sloane died.

    Later, more antiques(古董) arrived at the museum, more books, old and new, came to it, and more people wanted to visit it. The museum had a famous round Reading Room. There was {#blank#}4{#/blank#}  unusual in the room. Cool air came up {#blank#}5{#/blank#} small holes in the tables. Hot air flowing under the floor kept readers' feet {#blank#}6{#/blank#}. Since its opening, many famous men have written and studied there, like Karl Marx. And the library is growing faster and faster--there are four kilometers of new shelves each year,{#blank#}7{#/blank#} it attracts increasing number of tourists each year.

    It is now open every day of the year, except for two holidays (New Year's Day and Christmas). Entrance (入场) is free. There are lots of special exhibitions and every day there are different films and talks, some of {#blank#}8{#/blank#}for children. Small machines tell you about the museum and as you walk around it, you can look and listen at the same time. So if you are one of the British Museum's two {#blank#}9{#/blank#} visitors this year, don't try to see it all too {#blank#}10{#/blank#} . There is a lifetime of looking in the British Museum.

    How you speak on the telephone is very important! If you use good telephone {#blank#}1{#/blank#} , the caller will be happy. If not, they may not want to deal with(打交道) you or your company {#blank#}2{#/blank#} .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company. {#blank#}3{#/blank#} will let the caller know that you are professional.

    You should also remember {#blank#}4{#/blank#} as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller {#blank#}5{#/blank#} , it is much more polite to say "I'm sorry. Could you say this again, please?" {#blank#}6{#/blank#} to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is {#blank#}7{#/blank#} , say that you will put the caller through to them. If they are unavailable, {#blank#}8{#/blank#} where they are, and then take a message.

    In either situation, you will also need to get some {#blank#}9{#/blank#} about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it {#blank#}10{#/blank#} !